Last updated: June 11, 2026
This Consumer Protection and Messaging Terms page explains important customer rights and SMS/text messaging terms for Napoli Pizzeria (“Napoli Pizzeria,” “we,” “our,” or “us”). These terms apply when you contact us, place orders, request information, use our website, or communicate with Napoli Pizzeria or Eva, our AI sales assistant, by SMS/text message.
Customer Communications
Napoli Pizzeria may communicate with customers about menu questions, orders, pickup, delivery, catering, customer support, promotions, and related restaurant services. Communications may be handled by our team or by Eva, our AI sales assistant, to help answer questions, guide customers through ordering, and provide timely service.
SMS/Text Message Consent
By providing your mobile number through our website, contact form, phone call, order process, in-person interaction, or another opt-in method, you agree that Napoli Pizzeria may send SMS/text messages to the number provided, where permitted by law. Consent to receive marketing SMS messages is voluntary and is not a condition of purchasing any goods or services from Napoli Pizzeria.
SMS messages may include responses to your inquiries, order or service updates, confirmations, reminders, customer support messages, and promotional offers if you have consented to receive them. Message frequency varies based on your interactions, orders, and preferences. Message and data rates may apply according to your mobile carrier plan.
Opt Out of SMS Messages
You may cancel SMS communications at any time by replying STOP to any text message from Napoli Pizzeria. After you send STOP, we may send one final message confirming that you have been unsubscribed. After that confirmation, we will not send further SMS messages to that mobile number unless you provide new consent.
SMS Help
If you need help with SMS messages, reply HELP or contact Napoli Pizzeria directly at (725) 204-0379 or info@napolipizzeria.net. You may also visit our contact page at https://napolipizzeria.net/contact-us/.
Privacy and Mobile Data
Our use of personal information, including mobile numbers and SMS consent records, is described in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except service providers that help us provide messaging services on our behalf, where permitted by law.
Orders, Pricing, and Availability
Menu items, prices, promotions, delivery availability, third-party delivery availability, and operating hours may change without notice. We make reasonable efforts to keep information accurate, but occasional errors may occur. If there is a pricing, menu, availability, or order issue, Napoli Pizzeria will work with the customer in good faith to correct the issue, provide an appropriate adjustment, or explain available options.
Payments and Refunds
Payment terms may vary depending on whether an order is placed in person, by phone, through our website, or through a third-party delivery or ordering platform. Refunds, replacements, or adjustments are reviewed case by case. If there is a problem with your order, please contact us promptly so we can investigate and try to resolve the issue.
Third-Party Platforms
Some orders or deliveries may be handled through third-party platforms such as delivery apps, payment processors, or external ordering services. Those services may have their own terms, fees, refund rules, and privacy policies. Napoli Pizzeria is not responsible for the policies or practices of independent third-party platforms.
Accessibility and Customer Support
We want customers to be able to contact us easily and receive clear information about our services. If you need assistance, have a complaint, want to update communication preferences, or need help opting out of SMS messages, please contact us using the information below.
Contact Napoli Pizzeria
Napoli Pizzeria
3131 W Craig Rd #100
North Las Vegas, NV 89032
Phone: (725) 204-0379
Email: info@napolipizzeria.net